Langue Vivante Étrangère : fiche descriptive d’une situation de communication
Cette fiche est rédigée en langue vivante étrangère ou en français, la langue ne faisant pas l’objet d’une évaluation.
1. Writing and talking about your workplace
Introduce yourself
- Your name: Claire Bellivier
- Communication situation you had to deal with: Meeting for a new monitoring of ‘‘agrès’’.
- Experienced
Tell us more about your company
- Name: Saint Gobain Glass Solutions Paris-Normandie
- Sector: Fabrication, transformation and glass trade and aluminum products.
2. Contexte of your communication situation
General settings
The orders of glass delivered on the support of different sizes, called “agrès”. It costs a lot of money. Their “no-return” in the company is an important financial loss. The manager hopes the setting up of the new monitoring’s system. A meeting is organized to define and to present the project.
The communication situation itself
People involved and relationship between the people :
- The chief manager drives the meeting, gives the instructions and sets the targets.
- The haulages department manager presents the current monitoring’s system of the “agrès”.
- 4 drivers describe theirs job and suggest the enhancements.
- 4 sales representatives who are not yet integrated in the process.
- 1 personal assistant writes down the actual process, the different problems and the minds.
Communication method: Style of the spice semi-guiding from director as part of a dialogue’s meeting ; brainstorming for the employees through an active listening.
Communication tools: Overhead projector, tablets and computer.
Location: In the meeting room.
Timing: One and half hours.
3. Lived situation
Identity strategy for the director: He shows to the employees that he is receptive to their problems; he leads the meeting and the different speeches of the staff.
Interpersonal strategy for the employees: They think together about the project and suggest theirs ideas: actual monitoring, improvement’s propositions, …
Cooperation strategy for the personal assistant: She listens to the ideas and the arguments of all of the participants. The topic is to better understand the working and to identify the problems.
4. What is at stake?
- Issue: the salesmen does not want any extra work.
- Solution: the inventories forms will be record on their iPads to improve and make easier every workflows.
5. Personnal assessment
Puts together, the information allowed the identification of the problems and the establishment of a project : a new monitoring of ‘‘agrès’’ in order that the company does not lose money.
